Just Jace: A Blog About Blogging

On one call, the caller seemed to be taking an inordinately long time to complete each instruction she was given.

Agent: Ma’am, I can’t help noticing that every time I give you an instruction, it takes a really long time before you get back to me. Is your computer that slow?

Caller: Oh, no, it’s just the stupid, stupid design of this computer. Every time I want to click something, I have to unplug the keyboard to plug in the mouse. And then every time I want to use the keyboard again, I have to unplug the mouse. Because there’s only one jack.

Agent: Ma’am, you do realize that there’s a jack on the keyboard itself? You’re supposed to plug the mouse into the keyboard, and the keyboard into the computer.

Caller: Are YOU KIDDING ME!? Oh, wait a minute—yes, I see it now! Oh, holy cow. That’s going to be so much easier!

Agent: Just out of curiosity, how long have you been using your computer that way?

Caller: Six weeks!

Popularity: 4% [?]

This is typical of ANY customer service

Customer: “I seem to have lost my IP address can you tell me what it is?”
Tech Support: “Just a minute, I’ll check.” (pause) “You’re using Win95 aren’t you? It’s a bit complicated. Click on Start.”
Customer: “Ok, I don’t need to do that–”
Tech Support: “Please do it my way, click on Start.”
Customer: “Ok.”
Tech Support: “Now click on Settings…Control Panel…Networks…TCP/IP…and now on Protocols, and there you are.”
Customer: “Yes, that’s where I was when I called you.”
Tech Support: “Well why call me? That’s where your IP address is, right in front of you.”
Customer: “Well, that’s where it should be, but mine’s all blank.”
Tech Support: “Well, what do you want me to do?”
Customer: “Can you tell me what it is?”
Tech Support: “Of course, just a second…why didn’t you ask me that in the first place?”

Popularity: 7% [?]